Frequently Asked Questions

Washing & Cleaning Methods FAQ:
General Company FAQ:
Washing & Cleaning Methods FAQ:
Q:
What is your process for cleaning my roof?
A:
We use what we call a "non-pressure method" to clean the black algae streaks from your roof. In other words, the cleaning agents are applied at such low pressure, that it could be compared to falling rain. Some roof cleaning companies will actually pressure wash your roof, relying on pounds per square inch to blast away the algae - but in the process they'll blast away pounds and pounds of shingle grit, seriously shortening the lifespan of your roof, and voiding any roof warranty you might have.

The method we use is the only one approved by the A.R.M.A, or Asphalt Roof Manufacturer's Association. We use a potent soap mix which includes sodium hypochlorite to kill the algae, and a professional surfactant to hold the solution in place and minimize runoff. This is exactly the process described by roof manufacturers themselves. Since the roof cleaning solution is so strong, we need to take a number of precautions to ensure that your landscaping and other property is not adversely affected by any overspray of the solution.

Usually once the job is complete, your roof will be about 95% of the way toward our intended goal of cleanliness. With the passing of a week or two, and with a few good rains (to rinse away any remaining dead algae), the roof will reach the point where it can look brand new. We purposely don't rush the rinsing process, allowing nature to take care of the really heavy rinsing. This helps to avoid damage to the roof while manually rinsing, and also allows the soaps time to fully penetrate any spaces between the shingle grit where the algae might still be clinging to life. Or course, we remain ready for any touch-up if necessary - but the main goal is to be as gentle as possible during the entire process.

A word of caution: some roof cleaning companies, while not using high pressure to clean, will clean with other chemicals such as an industrial strength degreaser. But think about that for a minute: degreasers are great for breaking down oils and other petroleum products. Ahem. Asphalt is a petroleum product. Do you really want a degreaser applied to your asphalt shingles?

Q:
Do you pressure wash houses?
A:
We wash houses, but not with high pressure. We use a low-pressure method, or "Softwashing" as some call it.
Q:
How do you wash houses?
A:
We apply a specially formulated house washing detergent at low pressure to the entire side of the house, followed by a gentle rinse with fresh water. The ingredients in the soap are similar to what we use to clean a roof, but at a much more diluted concentration. As a result, we don't need to go to quite the same extremes when preparing for a roof cleaning, however there are still some precautions that we make sure to take every time - precautions that many power washing companies overlook.

For example, before every house wash, we inspect the entire exterior of the home to check for any areas where water intrusion might be possible. We also check for delicate plants or other property, including but not limited to security cameras, doorbells, Japanese maple trees, rose-bushes, lighting, electrical outlets, keyholes, delicate wood entry-ways, etc. Anything that we suspect might be adversely affected by our washing method will be bagged, taped over, or protected in some other fashion. The same goes for door and window-seals that we "don't trust". Then we wash the home, rinse the home and surrounding landscaping, remove all protective tape and/or plastic, and 'voila!' we're done.

Q:
I only have dirty siding one one side of my house. Do you offer partial cleanings?
A:
Yes we do, and it will save you a few bucks, although once we factor in for travel and set-up time, etc, it's not as good value for money as a full house wash. We highly recommed getting your whole house cleaned. Besides the better value for money, it has also happened at times that a customer who has just part of their house washed will suddenly notice how dirty the rest of their house appears once there is a clean wall to compare to.

We commonly get asked about partial house washes when a home has a brick facade on the front or sides, but siding in the back. It's common for the siding to get dirty much faster than the brick. Bear in mind though, that all the window trim, fascia, soffits, gutters, downspouts, painted wood, etc, on the brick sides of the house will probably look amazing with a low-pressure wash, and so it's usually very much worth it to just have all sides cleaned at the same time.

Q:
My house is stucco, drivit, ot EIFS. Can you safely clean those surfaces?
A:
Sure can! Again, we'll use the low-pressure house wash method we use on all homes, but in the case of stucco, drivit or EIFS, we need to use a stronger cleaning agent than we would for vinyl, painted wood, or the like. It's this kind of expertise and understanding of the different cleaning needs of the various cleaning materials used in the Atlanta, Georgia area that makes Cyclone your safest option when considering having your home power washed.
Q:
Do you use a pressure washer to clean gutters?
A:
Oh, how much we would love to be able to use our pressure washer to clean gutters. However, we've found that it creates way too much mess, and is also not always an effective cleaning method, especially where pine-needles are concerned. And so after all these years, somewhat reluctantly, we continue to clean gutters the old-fashioned, low-tech way, that is, with a ladder, a bucket, and a scoop. Our upper packages will add a garden-hose to the mix to allow for a good flushing of the gutters after cleaning, but apart from that, every single linear foot of guttering that we clean is done by hand.
General Company FAQ:
Q:
Do I need to be home while you're working?
A:
No, you do not need to be home for the work to take place. But obviously, in some cases, some preparation might be necessary. For example, if you're having any kind of power washing done, roof cleaning, or gutter cleaning, we need all windows and doors to be properly closed. We also need at least one functional exterior water spigot, preferrably the one nearest the front of the house. In the case of gutter cleaning, it's best if all exterior water spigots are functioning. Finally, for house washing and roof cleaning we recommend not having any parked cars within about 15 feet of the home. Obviously, if your driveway is to be washed, it should also not have any parked cars on it.
Q:
But if I'm not home, how will I pay you?
A:
We can send you a bill once the work is done, and you can either mail a check or pay online.
Q:
Do you accept credit cards?
A:
Yes we do. We accept Visa, American Express, Mastercard and Discover.
Q:
How does the "100% Satisfaction Guarantee" work?
A:
We believe you'll just love working with us, and find the entire process easy and stress-free. We also think you'll appreciate our focus on quality workmanship. But at the end of the day, we're only human, and it's possible that your expectations might not be initially met. For example, let's say we overlook some dirt that needed to be cleaned from your property. In that case, we'll come back and touch it up for free, to make sure everything ultimately turns out the way you had hoped. We believe that with good communication, and our willingness to make things right every time, you can be confident that you'll never be left unsatisfied.

But let's say, perhaps through a miscommunication, that try as we might, we're simply not able to deliver the kind of results that you feel you were promised. In that case, we'll simply apologize and return your money. That's why we really are a risk-free choice for your cleaning needs!

Q:
Are you licensed and insured?
A:
We sure are! We're a registered, licensed business with both the State of Georgia and Henry County.

As for insurance, we carry a $1,000,000 general liability policy, complete with a care / custody / control rider. What that last bit means is that not only are we covered against accidents (like a gust of wind blowing over a ladder), but we're also covered against damage caused when we are in direct control of a situation (like if we pointed our pressure washing gun at your car and tore up the paint-job "on purpose" so to speak).

Additional to that, we also have a commercial auto policy on our truck and trailer, so that if we cause an accident on your driveway or street, there are no nasty surprises with the insurance company. They won't be able to say "oh, you were working at the time of the accident? Sorry, we won't cover that. We thought your truck and trailer were for your own private use."

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